POLICIES & PROCEDURES
Booking Your Massage Appointment
To book your Renewed Being Massage session you will need to call. Your appointment is not confirmed until payment is received. If you would like to make any changes, or need to discuss details we can do so by phone 410-234-2050.
Parking and Stairs
When booking your appointment we ask that you provide detailed parking information. If a parking fee is incurred we kindly ask that you reimburse the therapist for the expense. We ask you to include flights of stairs and elevator accessibility to assist your therapist in estimating arrival time and preparing the proper equipment.
After Hours Appointments (CURRENTLY NOT AVAILABLE)
If you would like to book an appointment with a start time of 9 PM or later, call us at 410-234-2050 to check for availability. A $50 fee will be applied to all After Hours appointments.
Cash tips handed to your therapist are always appreciated. Although, gratuity may be added at time of payment if that is more convenient for you.
ALL SALES FINAL for Promotional Packages. You have 6 months to book/redeem your massage. You call in to book your massage. Details on how to redeem your Hotel Savings Card or Vacation online is emailed to you with your voucher.
Health Intake Form
Prior to the arrival of your Renewed Being Massage Therapist for your massage session, you will be asked to fill out a short Health Intake Form. It is very important to inform your practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.
Currently, we do not accept insurance.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients and therapists, the following policies are honored:
Non promotional cancellations made 72 hours prior to your scheduled appointment time will be fully refunded 100% of the total cost of your booked session.
If you used a Promotional Package to book your appointment, and you cancelled 72 hours prior to your scheduled appointment time, you will be able to used that portion of your Promotional Package at a later time within the 6 month allotment.
For all cancellations less than 72 hours of your scheduled appointment time, you will be forfeiting the total cost of your booked session. No refunds.
Keep the Good Karma Flowing
In an effort to keep the Renewed Being Massage Team thriving and providing you with exceptional service, we ask that you do not request the personal information of your provider for direct bookings, as this will terminate the therapist's relationship with Renewed Being. If you would like to book a future service from your therapist, you may request them when you rebook.
All Renewed Being services are intended to create a positive experience. We cater to clients who are looking for healing from physical injuries as well as emotional and mental stress. We serve our clients with respect and open hearts.
We expect the same level of integrity from our clients. Any inappropriate actions or suggestive remarks will result in the immediate termination of your session incurring the full payment of the scheduled appointment.
Other Terms of Service
*Locations outside a 25 mile radius of Ellicott City, MD will have a separate fee of $1.00 a mile outside of the 20 mile radius.
*When convenient free parking is not readily available, client will cover parking expenses.
*Prepayment of all services is required to hold reservation.